I had a customer ask about where to find shopping carts today. On the busiest shopping day of the year. I politely said that they were probably all in use, but told him where to look. I also said, “You can strongarm one away from another customer if you want. Just tell me first so I can get a front row seat. I could use some excitement.”
He walked by me a short time later with an empty shopping cart. I didn’t ask how he got it!